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Training overview
Professional Course
3 hours

Course description

Assertiveness Skills for Managers & Supervisors

Assertiveness isn’t an option for success-minded managers like you — it’s a must-have skill. And, few skills are as important to your success as your ability to deal with all types of people and situations in a confident, calm, self-assured manner. This assertiveness skills training workshop teaches that assertive communication is imperative to leading people effectively and earning the cooperation of those around you.

Apply the assertive communication skills you’ll learn from this training assertiveness skills training workshop and you’ll soon find you’re the “go-to” person whose opinion is not only listened to, but actively sought out. You’ll be admired by employees, colleagues and top management alike — and you’ll achieve the recognition and respect you deserve.

Don’t miss this incredible opportunity to give your communication skills the assertive boost that’ll help you achieve phenomenal results. Sign up for this fun and interactive assertiveness skills training workshop today!

Training content

Session 1: Managing With Authority

  • Avoid crossing the line between assertive and aggressive behavior.
  • Discover which type of boss you are with this confidential management survey.
  • Exercise your authority without being a tyrant or a taskmaster.
  • YES! It’s all right to show your anger…here’s how to do it constructively.
  • Confidently handle complaints and criticism from your peers.
  • Learn three techniques top professionals use to gain the hard-earned respect of higher-ups.
  • Use “the buck stops here” management style that’s the hallmark of an effective leader.

Session 2: Becoming a Master of Persuasion and Negotiation

  • Defend yourself without letting your emotions get the best of you.
  • Firmly handle peers who try to exert power over you or your staff members.
  • Use three methods for dealing with aggressive colleagues.
  • Get employees to solve problems on their own instead of bringing them to you all the time.
  • Try the 4-to-1 rule to criticize employees and get positive results fast.
  • Powerfully state your opinion without appearing hostile.
  • Use assertive body language that tells everyone you mean exactly what you say.
  • Eliminate the one form of persuasion that employees hate.

Session 3: Handling Conflicts and Gaining Team Support

  • Discover the most effective way to cut to the heart of any problem.
  • Find out ways to put an unpopular decision into effect without damaging employee morale.
  • Decisively handle chronic troublemakers who destroy worker loyalty and motivation.
  • Defend your employees’ actions without damaging your own credibility.
  • Follow expert negotiation tactics for handling stonewallers and stubborn team members.
  • Take steps to ensure that employees will carry out your instructions to the letter.
  • Utilize superior delegation skills to avoid stress-induced burnout, frustration and exhaustion.

Certification / Credits

HRCI and SHRM Certified

  • Speak up assertively without seeming pushy
  • Quickly and effectively handle problem employees
  • Get the credit you deserve for your ideas
  • Encourage employees to bring you solutions — not problems
  • Handle conflicts and crises calmly and effectively
  • Give constructive criticism that gets positive results
  • Avoid communication and misunderstandings that can damage working relationships
  • Deal firmly and professionally with those who question your authority

About SkillPath


SkillPath is a leader in business training with more than 30 years of experience. Our professional training programs prioritize learner engagement — helping theory take root with learners, so it transforms their thinking and becomes day-to-day practice. SkillPath’s courses are...

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6900 Squibb Road
66202 Mission Kansas

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