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Session 1: Managing With Authority

• Avoid crossing the line between assertive and aggressive behavior.
• Discover which type of boss you are with this confidential management survey.
• Exercise your authority without being a tyrant or a taskmaster.
• YES! It’s all right to show your anger…here’s how to do it constructively.
• Confidently handle complaints and criticism from your peers.
• Learn three techniques top professionals use to gain the hard-earned respect of higher-ups.
• Use “the buck stops here” management style that’s the hallmark of an effective leader.

Session 2: Becoming a Master of Persuasion and Negotiation

• Defend yourself without letting your emotions get the best of you.
• Firmly handle peers who try to exert power over you or your staff members.
• Use three methods for dealing with aggressive colleagues.
• Get employees to solve problems on their own instead of bringing them to you all the time.
• Try the 4-to-1 rule to criticize employees and get positive results fast.
• Powerfully state your opinion without appearing hostile.
• Use assertive body language that tells everyone you mean exactly what you say.
• Eliminate the one form of persuasion that employees hate.

Session 3: Handling Conflicts and Gaining Team Support

• Discover the most effective way to cut to the heart of any problem.
• Find out ways to put an unpopular decision into effect without damaging employee morale.
• Decisively handle chronic troublemakers who destroy worker loyalty and motivation.
• Defend your employees’ actions without damaging your own credibility.
• Follow expert negotiation tactics for handling stonewallers and stubborn team members.
• Take steps to ensure that employees will carry out your instructions to the letter.
• Utilize superior delegation skills to avoid stress-induced burnout, frustration and exhaustion.