Course description
Converting Inquiries into Event Rental Sales
Your employees will convert more transactions per day, every month, all year long. Contact us to find out how
Converting Inquiries into Event Rental Sales
can boost your revenue potential and help you set the customer service standard
in your market.
What to Expect from Converting Inquiries into Event Rental Sales Training:
3 to 18 participants will spend an engaging and focused session together, learning the skills and tools necessary to help you differentiate your company from the competition and capture more rentals.
Using activity-based exercises and Signature’s proprietary Magic Formula, employees will learn how to:
- Determine standards that help define exceptional service and drive revenues
- Recognize customer service and sales opportunities
- Consistently exceed customer expectations and customer service management skills
- Take ownership of a situation
- Gain understanding of the critical role associates play in their own success and the success of your company.
Inquire about on-site or live virtual training for your team!
Who should attend?
• Inside Sales Personnel
• Outside Sales Personnel
• Customer Service and Support Personnel
• Rental Office Managers
Training content
Course Agenda
Introduction
Welcoming activity and an overview of the session
Legendary Service
Characteristics of exceptional service are reviewed and ways to create a legendary impression are discussed
Power to the People
Tips on providing the customer value. Define the four key concepts of service
Reality Trip
Listen to prerecorded phone calls and identify the customer service skills that were effectively used and areas where improvement is needed
Calling the Competition
Make phone calls to competitors and critique the service and sales skills used
Connecting with the Customer
Insuring that the interaction starts in a positive and professional manner
Discovering and Gathering Information
Tips and process for ensuring understanding of prospective customer’s needs
Skill Practice
Practical role plays and other activities to apply the skills
Delivering Value
Identify key behaviors for delivering value during prospective customer interactions and which set your organization apart from the competition
Skill Practice
Practical role plays and other activities to apply the skills
Closing Strategies
Tips on showing appreciation and setting expectations which further customer relationships and create legendary lasting impressions
Skill Practice
Skill Practice Practical role plays and other activities to apply the skills
Next Steps
Opportunities to deliver additional legendary service are introduced. Discuss the components of Signature’s ongoing reinforcement program
Course delivery details
- This training is available via an instructor-led virtual classroom using Zoom or onsite at your location.
- Both training options are delivered by a highly experienced Signature Worldwide trainer.
Costs
Please request more information from Signature Worldwide about dates and pricing.
Why choose Signature Worldwide?
Our 30+ years of experience includes training over 36,000 businesses in 50 countries
98% of our customers would highly recommend Signature Worldwide to others
Fun, engaging and inspiring training solutions that improve our clients’ ability to acquire and retain customers
About Signature Worldwide
Signature Worldwide
Global Customer Service and Sales Training You seek customer service and sales training to help your teams effectively cultivate, engage and nurture relationships with customers. But does your training partner have depth of expertise in your industry? Signature Worldwide does....
Contact this provider
Contact info
Signature Worldwide
Reviews
Average rating 5
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