Course description
Custoemr Service Excellence Training
Your customer service team needs customer service excellence training from TrainSMART!
What does it take to earn business and retain customers? If you want to create a customer-focused culture in your organization that takes customer service from meeting expectations to exceeding customer expectations, this customer service excellence training workshop is for you.
We will tailor a four-step approach to quality customer service by using client-specific situations for discussion and activities. Move from “satisfied” customers to “delighted” customers that will come back and refer you to others.
Who should attend?
Target Audience
- Customer Service representatives
- Technical and support personnel
- Field service representatives
- Account managers
- Credit and billing specialists
- Small business owners
- Managers
Training content
- Four Reasons Why Quality Service is Important
- Adopting a Customer Service Perspective
- Why Winning at Customer Service is Important to You!
- Winning with your customers
- What Is Quality Customer Service?
- Have What It Takes to Win with the Customer?
- Comparing Customer Service to a Refrigerator
Course delivery details
Delivery Options
- Conference Breakout Session Or Lunch Program
- Half-Day Training Workshop
- Full-Day Training Workshop
- Multi-Session Webinar
Certification / Credits
- Make the customer your #1 priority
- Capture customer cooperation
- Raise the probability of positive customer responses
- Understand your behavior style and that of others
- Respond effectively to specific customer behaviors
- Build ongoing trust with repeat customers
- Manage a variety of customer satisfaction scenarios
- Enhance skills in negotiating-improve customer problem-solving techniques
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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