Course description
Customer Service Essentials
This dynamic, hands-on, and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight your customers by ensuring that everyone understands the basic people skills necessary to create a positive experience. Then go beyond the basics and create an environment that focuses on service.
- Understand the impact of customer service on the organization and the bottom line
- Improve communication skills for increased understanding
- Identify strategies to manage challenging situations
- Define communication etiquette: email, phone, and face-to-face
- Work with the customer to solve problems
- Go beyond just “satisfied” customers
This workshop can also be facilitated to a live virtual audience. Please contact TrainSMART to learn more about a custom-tailored solution.
Costs
Up to 6 Participants
- Half-Day $2800
- Full-Day $3800
- 1.5 Days $7000
- Two Full-Days $7900
Up to 12 Participants
- Half-Day $3200
- Full-Day $4200
- 1.5 Days $7500
- Two Full-Days $8400
Up to 18 Participants
- Half-Day $3600
- Full-Day $4400
- 1.5 Days $8000
- Two Full-Days $8900
Up to 24 Participants
- Half-Day $4000
- Full-Day $5000
- 1.5 Days $8500
- Two Full-Days $9400
Up to 30 Participants
- Half-Day $4400
- Full-Day $5400
- 1.5 Days $9500
- Two Full-Days $10400
Up to 36 Participants
- Half-Day $4800
- Full-Day $5800
- 1.5 Days $10000
- Two Full-Days $10900
Over 36+ Participants
- Inquire for pricing
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
About TrainSMART Inc.
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...
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Contact info
TrainSMART Inc.
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