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Handling Difficult & Demanding Customers
Proven Training Solutions
When the difficult or demanding customer is IN CONTROL, we are OUT OF CONTROL. Learn to manage the situation. One...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Webinar, Virtual Classroom
Customer Experience Training for Field Service Technicians
Signature Worldwide
In a competitive market, customer service and customer relationship management make the difference. You offer superior products but the key...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Customer Service & Communication
TrainSMART Inc.
The importance of customer service varies by product, industry, agency, and customer. For example, an experienced customer – one who...
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Customer Service Skills
ACHIEVE Centre for Leadership Inc.
Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering...
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Corporate / Group Training
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From 20 CAD
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Multiple (3)
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On-site, Webinar
WOW! Customer Service That Makes Them Smile
Leader Development Institute
Whether you realize it or not, each and every one of us serves customers. Maybe you're on the front line...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site, Virtual Classroom
Quality Service & Communication
TrainSMART Inc.
The importance of customer service varies by product, industry, agency, and customer. For example, an experienced customer – one who...
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Corporate / Group Training
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United States of America
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On-site
Certificate in Customer Service Excellence (In-House)
LEORON Professional Development Institute
Customer Service Excellence has become one of the essential competitive advantages of companies who can use it to be differentiated...
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Corporate / Group Training
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3 days
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From 3,290 USD
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Worldwide
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On-site
How to Make Your FAQ Page the Ultimate Customer Resource
Lorman Education Services
Understand the benefits of having a FAQ page and some of the pitfalls when the page is not handled properly....
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Professional Course
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1 day
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From 99 USD
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Online
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Webinar
Customer Negotiation Techniques
Lorman Education Services
Learn negotiation techniques that keep the customer happy without giving in to every demand. Customer retention is top of mind...
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Professional Course
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1 hour
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From 99 USD
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Online
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Webinar
Hotel Reservation Sales Conversion Training
Signature Worldwide
Do your hospitality and tourism reservations and front desk associates know the right answers to that question? Do they identify...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Dealing With Today’s Difficult Customers
SkillPath
Difficult behavior from customers is at an all-time high. Since the pandemic, intensified emotions and a sense of uncertainty have...
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Professional Course
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3 hours
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From 149 USD
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Online
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Webinar
Critical Service and Sales™ Skills
Janek Performance Group
Best-in-class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an overall company...
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
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Top 20 Training Company
Customer Service Excellence for Team Members
SkillPath
Transform your team to extraordinary withCustomer Service Excellence. This LIVE, virtual, instructor-led course will help your team understand the importance...
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Professional Course
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3 hours
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From 149 USD
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Online
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Webinar
Customer Experience Edge
Signature Worldwide
Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the...
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Professional Course
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Multiple (2)
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Webinar, On-site
Customer Relations and Awesome Service
Wronski Associates
The key ingredient to all effective customer relations is the self-esteem and enthusiasm of the giver of service to the...
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Corporate / Group Training
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1 day
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Multiple (2)
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Virtual Classroom, On-site
Converting Inquiries into Event Rental Sales
Signature Worldwide
Your employees will convert more transactions per day, every month, all year long. Contact us to find out how Converting...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Customer Service Training
ASLAN Training & Development
Many customer service reps are reluctant to sell because they believe that selling is all about manipulating the customer and...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site
Service Attitude
Chart Learning Solutions
According to a Stanford Research Institute study, success is 88% attitude and only 12% education. Maintaining a positive attitude is...
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Professional Course
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5 hours
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From 49 USD
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Online
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Self-paced Online
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Intermediate level
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