Course description
Frontline Customer Service Representative Training
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy?keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.
Who should attend?
Account representatives, customer service staff, help desk and technical support, and anyone working directly with customers.
Training content
This OnDemand Course contains the following lessons:
- Building Your Strengths as a REAL Team Player
- Effective Problem-Solving and Decision-Making Tools
- How to Manage Your Emotions While Under Stress
- Make Every Employee a Customer Experience Champion
Certification / Credits
CEU: 0.2
Build your skills with e-learning lessons on building your strengths as a real team player; effective problem solving and decision-making tools; how to manage your emotions under stress; and how every employee can become a customer experience champion.
About AMA
American Management Association Company Info
The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
Contact info
AMA - American Management Association
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