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SMART Conversations®

SMART Conversations® delivers high-quality learning and development and excellent training results. Our e-learning programs and webinars open minds to change and create readiness for initiatives like building an inclusive DEI culture, increasing the productivity of hybrid teams and creating exceptional employee experiences that lead to retention.

Over the course of the 25 years we’ve been in business, we’ve learned that Core Values drive behavior and behavior shapes culture. When your culture is aligned from bottom to top and side to side, the likelihood of achieving your mission and vision is multiplied.

We can flex to your needs by offering every state-of-the-art delivery system, i.e., "live" virtual webinars, self-paced interactive e-learning, in-person workshops and blended learning approaches. To scale our services, we have fully developed Train-The-Trainer programs for all of our offerings. And, we offer volume discounts for large scale and/or Enterprise-Wide programs.

More than 20,000 participants have attended our learning programs with many coming back for several more to refresh and re-engage. Our clients are enthusiastic ambassadors and happy to share their experience and results achieved with you.

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Why choose SMART Conversations®?

More than 20,000 people trained on our transformative SMART Conversations emotional intelligence curriculum

Average 95 % rating across all of our offerings

For every seat purchased, one seat is given to a youth in The Dignity Institute's Youth Leadership Academy


SMART Conversations-Add ® helps organizations thrive by providing advanced communication skill training. Our content is validated, proven and based on the thought leadership of Stephen Covey, Brene Brown, Chris Argyris and others. We also use neuroscience to lock in new habits and behavioral change.

Our courses are practical, relevant and 80% experiential, which leads clients to self-discovery, the most powerful retention tool of all. We offer myriad practice opportunities and microlearning follow-up to get new behaviors 'into the bones.' And, our experienced coaches provide individual and team leadership coaching with a focus on new and emerging leaders and women in leadership roles. 


Industries Served




Government (basic clearance levels)

Finance & Real Estate

Healthcare & Pharmaceuticals


Retail & Consumer Services

Technology & Software

Awards and Accreditation


SMART Conversations Facilitators



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SMART Conversations®

73 Chelsea Street
Suite 308
02129 Charlestown MA

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Average rating 5

Based on 10 reviews.

Jaime C., CA Dept. of Water Resources
I wanted to let you know that my group thoroughly enjoyed the (SMART Conversations®) class! I found the materials very useful and effective as well as our instructors. Our groups had a lot of fun as well as some deep conversations. It was nice being able to candidly speak about what our concerns and our positive outlooks were about the office...
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Jill D., Healthcare Consultant
I witnessed the benefits of SMART Conversations® programs in assisting the leadership team [of a healthcare center] become a more high-performing team and take ownership of their roles in ensuring strategic success. The program empowered them with the tools, techniques and skills to engage in open conversations, honor and respect differences and...
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VP of Human Resources, East Boston Neighborhood Health Center
We have been working with SMART Conversations® (SC) for about 5 years now and, during that time, we have found their SC learning programs to be very popular amongst our staff. We are currently going through a growth phase and getting everyone on the same page with our Core Values (CV) is important to us. Paul and Michele incorporated our core v...
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Institute rating
Based on 10 reviews.
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