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Corporate Education Group
Training overview
Corporate / Group Training
2 days
Start dates
United States of America
Contact the provider for more information

Contact the provider for more information

Course description

Interaction Skills for Impact and Influence

Individual and team success depends upon the ability of individuals to interact effectively with others, face-to-face as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence.

This course develops your ability to demonstrate emotional intelligence, choosing responses that will lead to positive outcomes, tune in to your audience, and utilize a productive mindset to drive successful interactions. Your ability to create an environment for open discussion and ongoing dialogue is crucial for interpersonal success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence without authority, and improve quality of relationships and productivity.

Who should attend?

Individuals who will benefit from this course include managers, leaders, team members, individual contributors, and individuals whose success depends on the ability to communicate clearly.

Training content

learning objectives:

  • Develop well-defined goals for more effective communication.
  • Create an open environment for communication.
  • Build stronger relationships through powerful communication.
  • Understand other people’s communication styles and needs.
  • Facilitate effective team and meeting communications.
  • Gain the confidence to deal with difficult communication situations.

Day One

Module 1: Set the Foundation

  • Foundation Tools
  • Interaction Success Factors
  • Interaction Styles Self-Assessment
  • Strengths, Challenges, Skills Development
  • Team Interaction Exercise

Module 2: Principles for Interactions

  • Six Principles to Guide Interactions
  • Outcome Thinking
  • Developing a Productive Mindset
  • Communication Processes and Skills
  • Building Rapport
  • Listening for Understanding
  • Listening Self-Assessment
  • Build and Earn Trust

Module 3: Emotional Intelligence

  • Five Competencies of Emotional Intelligence
  • Personal and Professional Benefits
  • Applying Emotional Intelligence
  • Emotional Intelligence Abilities

Day Two

Module 4: Giving and Receiving Feedback

  • Best Practices
  • DESC Model
  • Constructive Feedback Practice

Module 5: Influencing Without Authority

  • Expand Your Circle of Influence
  • Influencing Skills
  • Guidelines, Techniques, and Influencing Situations
  • Practice Application: Influencing Exercise with Feedback

Module 6: Dealing with Difficulty/Managing Conflict

  • Choice and Control Model
  • Causes of Difficult Interactions
  • Managing Conflict
  • Conflict Styles
  • Conflict Reactions
  • CALM Model
  • Conflict Situations Application Exercise

Module 7: Summary and Action Plans

  • Plans for Ongoing Development

Course delivery details

This course is delivered in the live virtual classroom, traditional classroom or onsite. To inquire, contact Corporate Education Group via the information request form.


Contact Corporate Education Group via the information request to inquire about course fees.

About CEG


Corporate Education Group (CEG) delivers talent strategies and development solutions that align with targeted business goals to transform organizational performance. From assessments to advisory consulting, program design, training delivery, and measurement, we identify the right solutions to unlock business value....

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Corporate Education Group

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