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Learning Objectives

• Identify the Competencies Required of a Virtual Leader
• Analyze How Personality Styles of Both Leaders and Team Members Impact a Virtual Team
• Assess and Address the Strengths and Weaknesses of Virtual Team Members
• Recognize the Unique Stages of Team Building for Virtual Teams
• Strengthen Team Networks for Improved Performance
• Create Trust and Engagement in a Virtual Environment
• Identify Both Domestic and Global Cultural Issues
• Select Appropriate Technology for Specific Types of Tasks
• Identify and Compare Generational Differences Among Team Members
• Appraise Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expression)
• Describe and Manage the Issues That Affect Communication and Conflict in a Virtual Team
• Coach Effectively in a Virtual Environment
• Evaluate How You Conduct All Phases of Virtual Meetings Against Best Practices and Identify Ways to Improve
• Plan and Facilitate a Successful Virtual Meeting
• Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them

Defining Your Role as a Virtual Leader

• Identify Challenges in Leading Virtually
• Identify Virtual Leadership Competencies
• Increase Awareness of Your Personality Style and Its Impact on Virtual Leadership
• Assess Strengths and Weaknesses of the Team Members You Work with in the Virtual Environment

Building a Solid Team

• Recognize the Differences Between the Stages of Building Virtual and Co-located Teams
• Create and Sustain Trust Among Virtual Team Members
• Strengthen Team Networks for Improved Performance
• Recognize Levels of Engagement
• Increase Engagement in a Virtual Team

Leading Virtual Communication

• Recognize How Different Technologies Support Virtual Work
• Appreciate How Generational Difference May Impact the Way People Operate Virtually
• Assess Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expressions)
• Manage Conflict Among Team Members
• Define Fundamental Culture Differences in Communicating

Building Team Member Skills Through Coaching

• Explain the Components of the AMA Coaching Model
• Effectively Use Tools and Techniques to Coach Team Members in a Virtual Environment

Facilitating Virtual Meetings

• Evaluate Your Meetings Against Best Practices and Identify Ways to Improve Them
• Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them